United Airlines’ CEO Oscar Munoz on the incident where authorities blooded and forcibly removed a passenger who refused to give up his seat.
That is not who our family at United is. You saw us at a bad moment. This can never, will never happen again on a United Airlines flight… that’s my promise.
Better late than never, but the CEO’s public attitude changed after videos that showed the brutality went viral. A word to authorities and criminals– there are 3-billion smartphones with cameras in the world. Think before you act.
The situation with United has an easy fix. If seats are overbooked or needed for a crew does not matter. Simple increase the bonus for surrendering a paid seat until someone bites. What’s a few thousand dollars vs. this kind of publicity?