Says who? A UPS executive. Ross McCullough on Amazon as a competitive delivery service.
“(Amazon is) investing in areas where there are shortages of capability in markets and if we don’t have the capability … or if a competitors of ours doesn’t have it, they’re going to put it in to serve their customers… Free shipping has been around, again, since 1996. I used to run an e-commerce team and … there’s no such thing as free shipping
Why not? I see it all the time.
It takes money to hire and build these great buildings, (to) make sure that technology and infrastructure is in place. So the question for us is, can we do this every day, worldwide? … Certainly, the notion of free and who’s consuming the cost associated with ‘free’ is going to be an ongoing battle
Shipping is a cost and for ‘free shipping’ it’s built in to the price tag. Just like T-Mobile’s monthly taxes and fees. It’s built-in.