From Mac360’s Wil Gomez on the Apple Store conundrum:
Today, Apple’s customers need hand holding reminiscent of kindergarten classes. Apple Stores host classes on how to use an iPad, for crying out loud. How can that be possible? Two-year old kids who cannot read and barely walk can use an iPad; some of them for days at a time. Today’s Mac users gobble up new Macs like candy; the Mac is selling at record numbers every quarter, largely due to the dumbing and numbing down of OS X and, you know, gold.
Gone are the good old days when Mac users would see friendly and familiar faces in the local Apple Store, talk some trash about Windows PCs, trade some RISC vs. CISC clichés, and go home to a PowerPC Mac that was more like a family member than a piece of technology… Today’s Apple Store is full of young associates named Ashley and Brad, and the customers are as clueless about point and click or multi-touch or just plain touch as cubicle farm workers were in a Windows only company