Veteran Apple watcher Jim Dalrymple on his experience with Apple Music:
I had high hopes for Apple Music. I really wanted it to work and become my default music streaming service, but after the problems I’ve experienced over the last couple of weeks, I’m disabling it altogether.
Uh oh. Sounds like a good reason to wait for an update or two before committing an entire music library to a new and untested service and application. What happened? The list is long and painful to read.
I know I’m not the only one having this problem. There are threads on Apple’s support forums detailing similar issues to the ones I’m having, and I’ve noticed tweets in my stream reporting the same problems.
Hmmm. I see a problem that needs some publicity.
As if all of that wasn’t enough, Apple Music gave me one more kick in the head. Over the weekend, I turned off Apple Music and it took large chunks of my purchased music with it. Sadly, many of the songs were added from CDs years ago that I no longer have access to. Looking at my old iTunes Match library, before Apple Music, I’m missing about 4,700 songs. At this point, I just don’t care anymore, I just want Apple Music off my devices.
I trusted my data to Apple and they failed. I also failed by not backing up my library before installing Apple Music. I will not make either of those mistakes again.
See the problem?
First, Apple Music is new, and most of us have spent years adding to, pruning, managing our music in iTunes, so the files and settings are valuable. Second, Apple has a history of screwing up major new service releases (MobileMe, iCloud, various iPhoto updates, a few OS X upgrades, Photos, et al) so caveat emptor applies with a monumental change like Apple Music.
I don’t mind updating to new releases of OS X and iOS, but I’m not in a hurry, and I make backups of each device. However, I’ve had enough hiccups from Apple in the past to know not to install anything new that could cause major changes to files in my Pictures, Music, Movies, or Documents folders. An ‘I’m sorry’ from Apple won’t bring back files that disappeared, so I wait a release or two to see what happens. Dalrymple’s case might be somewhat unique, but not having a backup of everything before implementing such a major change is a mistake not easily overcome.