Don Reisinger in CNET News on Apple coming out on top of J.D. Power satisfaction rankings for the 9th straight time.
Apple took the top spot with a score of 855 out of 1,000. Back in September, when J.D. Power last conducted a study on smartphone customer satisfaction, Apple scored 849.
Apple is getting better. What about Samsung and friends?
The second-place smartphone vendor in the latest J.D. Power survey was Nokia, scoring a 795. Samsung came in a close third at 793, followed by Motorola and HTC with 792 and 790, respectively. The average vendor score was a 796 — a far cry from BlackBerry’s lowly 732.
So, all other smartphone makers are so far below Apple’s ranking that they don’t even make it to average. It’s a battle for second place.