The Chuckle of the Week™ from last week came from Betsalel Williamson. He dropped his iPhone and the rear facing glass shattered. Williamson did what all too many customers do today. He sued Apple to repair the broken glass.
Because Apple advertised the iPhone’s glass as tough, and since the glass back on Williamson’s iPhone broke, clearly it wasn’t so tough.
Fortunately, the judge threw the case out the door. Why? As the judge said, “It is a well known fact of life that glass can break under impact.”
As tough at the Mac’s aluminum case can be, if I buy a new Mac from the Apple Store, take it home to setup, and accidentally knock it to the floor, and the impact shatters the screen, and puts a huge dent in the Mac, is the damage my fault or Apple’s responsibility to repair?
Not long ago I read about another lawsuit which accused Apple of deception. How? Apparently, Siri couldn’t understand the owner, therefore, Siri continually gave wrong answers. I travel to the U.K. regularly each year, and often visit relatives in Scotland.
Here’s a video of a man from Scotland trying to use his iPhone and converse with Siri.
Obviously, he’s not making much progress. It’s easy to see why such a person would consider the iPhone defective, and TV commercials with Siri as deceptive.
When does Apple’s responsibility for a product begin and where does it end? If my Mac stops working during the warranty period, and there’s been no abuse, Apple should repair it, right?
The same thing holds true with an iPhone or iPad. If something goes wonky and it doesn’t work, and it’s under warranty, Apple is responsible for the repair.
But if a product does not work as advertised, can a disgruntled customer return it for a full refund (as in the case of the man from Scotland in the video)?
In this case, no. Why not? Because Apple advertised two-way communication with Siri. Siri was understandable, and so were those communicating with Siri. If an iPhone user cannot communicate in a way similar (regarding dialect or accent) to those in the TV commercial, Apple is not to blame.