SquareTrade’s extensive survey of smart phone users pegs the iPhone with the fewest failures.
The bigger issue for consumers is the vulnerability of phones to accidental damage, especially as the market evolves more and more to include large glass displays. Accidents accounted for 77% of all failures in the 4 manufacturers that we looked at closely, and nearly 90% for the iPhone 4. Some of this risk can be mitigated by the use protective cases and screen covers, especially for devices that have the highest risk of accidents in SquareTrade’s study.
In this segment the iPhone didn’t do so well.