Depending on where you read it, the headline might be, “Apple falls in customer satisfaction.” That’s true. Also true is this one, “Apple trounces Dell and PC makers in customer satisfaction.” From Fortune:
Apple’s score actually dropped this year — from 85 to 84 on a scale of 100 — even as overall user satisfaction with personal computers rose a point to 75 after two straight years of decline.
Compaq, HP and Acer/Gateway finished at 74. Dell was tops among PC brands at 75. Apple was 84, far and away the leader. The Mac maker was actually rated below Dell from 1997 to 2004.