Dear Steve, it doesn’t ‘just work’ anymore! | Reader Comments | PixoBebo by Kate MacKenzie </head> <body id="comments" onload="setupZoom()"> <div id="wrapper_comments"> <a name="top" id="top"></a> <div id="wrapper_header"> <div id="region_header"> <div class="Leaderboard-Top-728x90"> <script type='text/javascript'></script> </div> <div id="logo"> <a href="http://pixobebo.com/" title="PixoBebo Home Page"><img src="http://pixobebo.com/images/logo.png" alt="Logo" /></a> </div> </div> </div> <div id="wrapper_middle"> <div id="region_left"> <div class="region_pad"> </div> </div> <div id="region_main"> <div id="navmenu"><ul> <li class="active" ><a href="http://pixobebo.com/" title="PixoBebo Home Page">Home</a></li> <li><a href="http://pixobebo.com/index.php/pixonomy/news/" title="News & Commentary Links Archive">News Links</a></li> <li><a href="http://pixobebo.com/index.php/pixonomy/archive/" title="PixoBebo Article Archive">Articles</a></li> <li><a href="http://pixobebo.com/index.php/pixonomy/search/" title="Advanced Search">Search</a></li> <li><a href="http://pixobebo.com/index.php/pixonomy/mobile/" title="PixoBebo for iPhone">Mobile</a></li> </ul></div> <div class="region_pad"> <div class="frame_article"> <h1>Dear Steve, it doesn’t ‘just work’ anymore!</h1> <div class="date">Friday, August 1, 2008 | Articles | Read or Post Comments</div> <p>Consider this the summer of my discontent with all things Apple. Sure, my favorite Mac, music player, and cell phone maker produces the coolest of cool stuff. There’s just one problem. It doesn’t ‘just work’ anymore. Apple is heading for a crash. </p> </div> <a name="read"></a>  <div class="wrapper_comments"> <h3>Reader Comments (26)</h3> <div class="frame_comments_one"> <p><strong>Hello Kitty</strong> said:</p> <p>You’re exactly right. Apple is waaaaaay overextended these days. The old ‘it just works’ sure doesn’t work with OSX Leopard or the iPhone.</p> <p>My new 3G iPhone has crashed and locked up a dozen times in three weeks. Even the Apple Store can’t keep it running. They told me to wait for the next update. I’m waiting.</p> <p>OSX Leopard sure has plenty of iCandy but plenty of crashes, too. Apple is loaded with problems right now. Unfortunately, one of them is not sales problems, so we’re not likely to see decent quality control for years. </p> <div class="posted">#1 | Friday, August 1, 2008</div> </div> <div class="frame_comments_two"> <p><strong>Adrian Whitaker</strong> said:</p> <p>Apple has plenty of problems because they are moving too quickly to try to capture market share in the cell phone arena. It’s working, but not without a huge cost. Yes, the iPhone is about as cool as a phone can get but it also does not work too well sometimes. My phone freezes regularly, and apps crash all the time. So much for the dependability of OS X, huh?</p> <p>I had to stop and think about how Leopard compares with Tiger, and Panther before that. Panther was not as glitzy and colorful but it seldom crashed on me. I wish I could say that about Leopard.</p> <p>Come on, Apple. Let’s get with it and make stuff work again. </p> <div class="posted">#2 | Friday, August 1, 2008</div> </div> <div class="frame_comments_one"> <p><strong>Joseph Hee</strong> said:</p> <p>Don’t get me started about how crappy Apple products have become in the past two or three years. Moving too fast is an understatement. Apple has created a nightmare for customers—hardware that breaks, cracks, groans, moans, and needs replacement. Software that freezes, crashes, doesn’t play nice nice with other software. Sure my iMac and iPhone look pretty, but they’re giving me nearly as many daily headaches as I had with my Dell and Nokia.</p> <p>Since Microsoft and PC makers suck so much, and Apple is rapidly getting there, where do we go when we want a product that ‘just works?’ </p> <div class="posted">#3 | Friday, August 1, 2008</div> </div> <div class="frame_comments_two"> <p><strong>Lex Steele</strong> said:</p> <p>I don’t want to sound like a whiner, but I don’t really know what to do about my iPhone. It crashes every couple of days. Apps crash every day. I’ve restored three times, twice as a clean restore iPhone, then added apps and music and such. Still, it crashes.</p> <p>I switched to a Mac last year from Windows XP and I really like Leopard compared to Windows, but I thought the Mac was dependable with Tiger. It is not so dependable with Leopard. iTunes locks up constantly on my MacBook Pro. The iPhone has been fun to play with when it works. I’ve had free phones work better. Not as much fun. But they work better than this.</p> <p>What happened to Apple? </p> <div class="posted">#4 | Friday, August 1, 2008</div> </div> <div class="frame_comments_one"> <p><strong>Eric J</strong> said:</p> <p>AGREE big time. What was once an elegant UI suddenly looks and acts like some horrible GPU nightmare designed by a 12 year old. The entire process of buying & using the iPHONE 3G is an insult to all but the same age group.<br /> A 2 thousand dollar phone from walmart, sold by Apple?</p> <p>Perhaps it’s supposed to be that way, and long time Apple users need to get over it. Welcome to post Apple Apple. </p> <div class="posted">#5 | Friday, August 1, 2008</div> </div> <div class="frame_comments_two"> <p><strong>OS11</strong> said:</p> <p>Yes, Apple is currently spread too thin… too much effort on the iPhone while neglecting the Macs and OSX. The result is nothing is working at 99.9% like it used to, perhaps 96.5% or so… which isn’t acceptable.</p> <p>Hopefully Snow Leopard will clear the OSX problems but perhaps a few more updates will as well. Even Panther had early problems, but agree it remains the pinnacle of OSX stability.</p> <p>Keep in mind some of what we are seeing is the shear volume of users, some 2,500,000 Macs came online over the last 90 days. In the panther era, it was 550,000 or so…</p> <p>Either way, Apple’s quality has been sputtering… hope it’s not because Steve has been so sick.</p> <p>:( </p> <div class="posted">#6 | Friday, August 1, 2008</div> </div> <div class="frame_comments_one"> <p><strong>Steve Lee</strong> said:</p> <p>I’m somewhat mystified by the comments. I’ve been running Leopard since shortly after it came out. I use the computer for hours every day, and run a rather heavy-duty mix of Adobe apps, audio, and such. I’ve never had Leopard to crash. Ever. Or start acting weird like it wanted to crash? Never. Individual apps do crash, mostly Word 2008 and Dreamweaver CS4 Beta.</p> <p>You guys talk like you barely get through the day without some Apple device blowing up on you.</p> <p>Admittedly, my Mac Pro has lots of memory, and I’m not running the latest iLife versions. I’m still running Tiger on my old iBook and G4 tower, but use them just a few times a week, unlike the Pro.</p> <p>I don’t have an iPhone, but I have an iPod Touch with the 2.0 upgrade and some purchased apps.</p> <p>Maybe I lead a charmed life, or maybe I’m living right, or something. But my Apple stuff all still “just works.” I don’t hear any complaints from my friends who own Macs and tend to run the latest and greatest, either. </p> <div class="posted">#7 | Friday, August 1, 2008</div> </div> <div class="frame_comments_two"> <p><strong>Partners in Grime</strong> said:</p> <p>Times call for bold moves. Hang on. </p> <div class="posted">#8 | Friday, August 1, 2008</div> </div> <div class="frame_comments_one"> <p><strong>AdamC</strong> said:</p> <p>I wonder how many of these guys making the comments here really own Apple products? </p> <div class="posted">#9 | Friday, August 1, 2008</div> </div> <div class="frame_comments_two"> <p><strong>Lead Goat</strong> said:</p> <p>I’ll agree that iPhone 2.0 on my iPod touch has been crash-o-rama and I had to do a full restore today after something went wacky with iTunes 7.7.1. Having the same problem as another poster with App Store applications downloading their updates over and over.</p> <p>But Leopard has been great. No problems. I like it even more than Tiger. </p> <div class="posted">#10 | Saturday, August 2, 2008</div> </div> <div class="frame_comments_one"> <p><strong>Partners in Grime</strong> said:</p> <p>Hi AdamC</p> <p>I’m a pretty heavy Apple user. I own a PowerBook, 33 iBooks, 4 iMacs (the 24-inch aluminum one rocks with a second display), an eMac, a Mac mini, plus several iPods. <img src="http://pixobebo.com/images/smileys/smile.gif" width="19" height="19" alt="smile" style="border:0;" /> </p> <div class="posted">#11 | Saturday, August 2, 2008</div> </div> <div class="frame_comments_two"> <p><strong>Art Vandelay</strong> said:</p> <p>Try OpenSolaris. Rock solid UNIX just like OS X but without the bloat. It is small and stable. Reminds me of how much fun I used to have with BeOS before the company ran itself into the ground. Sun did a great job with OpenSolaris and I use it as an adjunct to my Macintosh system. </p> <div class="posted">#12 | Saturday, August 2, 2008</div> </div> <div class="frame_comments_one"> <p><strong>zahadum</strong> said:</p> <p>yep, the QC at apple is just appalling these days!</p> <p>it feels like the dark days again ... circa System 7.5</p> <p>one of the main problems is that the design process itself is flawed ...</p> <p>there is no use of UML (or even SDL) to enforce/verify the correctness of the code ... Unit testing & design-for-test contracts are cute but they are like closing the barn door after the horses have already bolted.</p> <p>instead, there is just the same lazy-ass statistical ‘coverage’ approach that is used to rationalize the “good enough” school of design.</p> <p>it is time for apple to hold people accountable (ie fire large swaths of incompetents) and to start using state-of-the-art design tools & methodologies. </p> <div class="posted">#13 | Saturday, August 2, 2008</div> </div> <div class="frame_comments_two"> <p><strong>Mr. Reeee</strong> said:</p> <p>Sheesh, Leopard isn’t as bad as all that. </p> <p>Yes, Leopard is complex. Think of everything it can do, even compared to Tiger. It can be a little finnicky, but I’d hardly call the up the ghost of System 7 or even OS 9! Wait for a few more System Updates, then we’ll talk about it…</p> <p>This issue is what Snow Leopard will be all about.</p> <p>Most Leopard problems boil down to a few things. The MAJOR reason for Leopard instability… which is too strong a word, I prefer finnickyness… starts in the way you install it. SECOND is how to deal with System Updates.</p> <p>For a full OS version upgrade (ie: 10.4 to 10.5) it’s important to backup, wipe your hard drive and do a clean system install. Yes, you “can” just upgrade your existing OS, but with that, you’re asking for trouble. Just because you CAN, doesn’t mean you SHOULD.</p> <p>To install incremental OS Updates (10.5.3, 10.5.4, etc.) it’s important to run Cocktail or Onyx, etc., before updating. I take the extra time to run Disk Warrior, too. It’s very important to download the COMBO Updater. It applies all the incremental updates from previous updates, which tends to clean things up and makes for a more stable installation.</p> <p>I run Cocktail even before installing Security Updates.</p> <p>Yes, it takes a bit more time using this method, but it’s worth the extra effort. Any problems I have tend to be on the Application side, NOT Mac OS X.</p> <p>Check out <a href="http://www.macfixit.com">http://www.macfixit.com</a> for their take on it. </p> <div class="posted">#14 | Saturday, August 2, 2008</div> </div> <div class="frame_comments_one"> <p><strong>Jarod</strong> said:</p> <p>I couldn’t agree more with this article. As ACN, it’s almost embarrassing to have to tell clients that no, Leopard Server is not stable and won’t always work as advertised. Apple has got to slow down. This ship first, fix later policy is bullshit and will blow up in Apple’s face if they’re not careful. We don’t need the world to convert overnight!</p> <p>And yes, if you’re doing nothing on your machine, then Leopard is very stable. If you’re actually *working* in an enterprise environment, you’ll very quickly see how it’s *NOT* simply working! </p> <div class="posted">#15 | Sunday, August 3, 2008</div> </div> <div class="frame_comments_two"> <p><strong>bob atkinson</strong> said:</p> <p>huh. I have about 5 ipods, an iphone, apple wireless, 6 macs around the house, I use mobileme and work with macs all day long.. what the hell are you talking about? </p> <p>It just works for everyone in my extended family and among my friends… I saw this and thought… classic americana.. build it up, hype it and then slam it down… </p> <p>way to go… </p> <div class="posted">#16 | Sunday, August 3, 2008</div> </div> <div class="frame_comments_one"> <p><strong>pissed off pete</strong> said:</p> <p>I have 3 Macs, 3 iPod, 2 iPhones, and Apple’s .Mac/MobileMe, and I can attest that absolutely nothing works right. Nothing. My iMacs crash repeatedly, sometimes my MacBook doesn’t even boot up, the iPod touch crashes regularly, sometimes even when it isn’t being used. Don’t get me started on the iPhone. I bought a first gen iPhone last year and had to replace it twice to get one that actually worked. It worked OK until iPhone 2.0 software came out last month. We bought a second iPhone and regret it entirely. Neither phone has ever worked at the same time as the other. Apps crash all the time, sometimes locking up the iPhone so bad that it won’t boot and can’t even be used as a cell phone. That mess requires a restore just to get the phone to work.</p> <p>It just works? Sure. When. With all this trouble I might as well own Windows products. </p> <div class="posted">#17 | Sunday, August 3, 2008</div> </div> <div class="frame_comments_two"> <p><strong>Art</strong> said:</p> <p>I have to agree with Mr. Reeee…</p> <p>He and I must have gone to the same school of “take the time to do it right.”</p> <p>I suspect many of the problems are due to installs over old OSes and running OS hacks. We saw one client tweak the permissions all over his hard drive so much that upgrading was the kiss of death for his stability. Others just apply the smaller delta updates and never run maintenance apps.</p> <p>We have 4 brand new iMacs and run them hard, every day. Leopard, past 10.5.2, has been very solid on all machines.</p> <p>This is industrial accounting apps, graphics, MS Office, all the usual Apple apps, and more.</p> <p>The one blemish, and it’s a big one, has been MobileMe. We are being very cautious and backing things up often.</p> <p>I hope these reports represent the vocal minority. I do agree that Apple needs to focus more on quality for v1.0 products. I especially hope that crashes with the latest gen iPhone aren’t going to tarnish a hard won reputation for Apple!</p> <p>I"m not saying that because we don’t have issues they don’t exist. But I would follow Mr. Reeee’s prescription for Mac health and at least alleviate factors that are known to cause trouble. </p> <div class="posted">#18 | Sunday, August 3, 2008</div> </div> <div class="frame_comments_one"> <p><strong>pissed pete</strong> said:</p> <p>The iPhone’s problems are well documented. Apple released buggy betaware instead of a product ready for prime time. There’s no excuse for it. Apple is more like Microsoft every day.</p> <p>As to OS X, my Leopard troubles on our 3 Macs began almost immediately after buying each machine. There was no upgrade from Tiger or whatever to Leopard. These are brand new, clean machines. Time Machine works about half the time. Airport continually fails to connect to Time Capsule. </p> <p>For you Mac users without problems, count your blessings. If you’re having problems you’re in a growing community. Look at the Apple support message boards. Apple’s customers are in a rage because the products they put out, as Ms. Kate so simply stated, do not ‘just work’ anymore.</p> <p>I cannot recommend that anyone buy a Mac instead of a PC with Windows Vista.</p> <p>What’s the difference? Crap is crap. </p> <div class="posted">#19 | Sunday, August 3, 2008</div> </div> <div class="frame_comments_two"> <p><strong>Art</strong> said:</p> <p>Even on a new Mac, it’s worth your time to reinstall the OS from scratch. It’s the first thing I do when I get a new system.</p> <p>At a minimum, I take out all extra language translations and forgo printer drivers I’ll never use. </p> <p>Airport issues are fairly common and unpredictable. That I agree with. I don’t think the standards have been hammered out and what exists is a fragile interplay between hardware and software. When things go wrong, god only knows what will finally be the thing that fixes it. It seems to vary with each issue. </p> <div class="posted">#20 | Sunday, August 3, 2008</div> </div> <div class="paginate"> <div class="right"><a href="http://pixobebo.com/index.php/pixonomy/comments/dear_steve_it_doesnt_just_work_anymore/P20/#read" title="Go to the Next Page">Next Page</a> »</div> </div> </div> <a name="post"></a> <form id='comment_form' method="post" action="http://pixobebo.com/index.php/pixonomy/comments/dear_steve_it_doesnt_just_work_anymore/" > <div class='hiddenFields'> <input type="hidden" name="ACT" value="1" /> <input type="hidden" name="RET" value="http://pixobebo.com/index.php/pixonomy/comments/dear_steve_it_doesnt_just_work_anymore/" /> <input type="hidden" name="URI" value="/pixonomy/comments/dear_steve_it_doesnt_just_work_anymore/" /> <input type="hidden" name="PRV" value="pixonomy/preview" /> <input type="hidden" name="XID" value="83511c17427173345e4d4c7424665c7507b29001" /> <input type="hidden" name="entry_id" value="125" /> <input type="hidden" name="site_id" value="1" /> </div> <h3>Add A Comment</h3> <div class="frame_comments"> <p>Your name:</p> <input type="text" id="name" name="name" value="" size="40" /> <p>Your email address (required):</p> <input type="text" id="email" name="email" value="" size="40" /> <p>Your location:</p> <input type="text" id="location" name="location" value="" size="40" /> <p>Your home page:</p> <input type="text" id="url" name="url" value="http://" size="40" /> <p>Add your comment below:</p> <textarea name="comment" cols="60" rows="10"></textarea> <p><input type="checkbox" class="buttons" name="save_info" value="yes" /> Remember my personal information! 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