Consider this the summer of my discontent with all things Apple. Sure, my favorite Mac, music player, and cell phone maker produces the coolest of cool stuff. There’s just one problem. It doesn’t ‘just work’ anymore. Apple is heading for a crash.
There once was a time when my Mac just worked. I think it was called Mac OS X Panther. Indeed, Panther 10.3.9 may have been the most stable version of a desktop operating system I have ever used.
Linux? Please. Sure, it’ll sit and run and run and run, but doing what?
Windows? No thanks. It can’t even sit without doing anything and not crash or corrupt something.
Mac OS X was once the shining jewel among the few things in life that worked better than expected. Then along came Tiger with even more cool, and less stability. OS X Leopard upped the ante of chic, and lowered the threshhold of painful annoyances.
What used to ‘just work’ no longer does. In fact, almost everything Apple touches these days has blemishes of Microsoftian proportions.
Go down the list. What is there to love about Apple’s product line except the glitz, glamour, chic, and style? Substance? Uh uh.
Mac OS X Leopard is the buggiest of all OS X versions since Cheetah, or was it Kitty? Seriously. The only Mac users not pulling their collective hair out these days are former Windows users. Thankfully for Apple, the company has many transplants who don’t know about the good old days.
Apple’s iLife ‘08 suite, including iTunes, isn’t much better. iTunes is one of Apple’s most ubiquitous products, now running on over 100-million Windows PCs. Is there a buggier piece of software?
MobileWho? MobileMe is a few weeks old already and still does not ‘just work’ (assuming it ever did in whatever previous incarnation Apple foisted upon a tolerant customer base).
When it works, it’s cool, and that’s the problem. It’s pure Apple in the 21st century. Totally style over substance. Whatever happened to “Exchange for the rest of us”? That went out the window with the baby and the bath water.
If MobileMe did just the basics, I’d be a happy computer camper. What does it need to do? Store and sync my email, my calendars, my address book. That’s it. Sorry, Charlie. Apple doesn’t want us to have services that work. They want us to have services that are cool looking in Keynote presentations and in QuickTime movie tutorials.
What about Apple’s iPhone 2.0 beta software? What? You didn’t know about the beta program? If you’re using an original iPhone or an iPhone 3G, then you’re using Apple’s public beta software.
My iPhone has crashed so many times in three weeks that I’d swear it was running Windows Mobile. Sure, iPhone applications crash. I’m willing to cut the developers some slack because it’s new territory, the apps are cheap, expectations are low.
But what about Apple’s iPhone version of OS X? It’s crash happy, too. I"ve had to restore my iPhone 3G OS twice in three weeks. It’s not that it’s difficult to restore it. It’s easy. It takes freakin’ forever, of course.
Restoring also means I have to move my iPhone’s app buttons back into place. It’s like OS X Finder windows. They can’t remember where they belong or where I put them last.
I don’t mean to rag on Apple’s efforts here. They’ve worked hard to deliver a truly delightful experience in Mac OS X, but it’s not as dependable as it once was, just a few short years ago.
Apple has scrambled to grow the iPod market and ecosystem, and has done a wonderful job capturing mindshare and market share, neither one of which makes my iPod a better music player.
My iPhone? It’s become a love hate relationship. I love what it does when it does it. I hate it when it doesn’t and that happens often these days. Crashes, hiccups, strange behavior—all seem to permeate Apple’s product line today.
Of course. What is it about movies and TV shows and podcasts that makes buying or downloading one or the other from the iTunes Store such a hassle to figure out which videos will work on an iPod or iPhone?
QuickTime? Sure it’s cool. Why doesn’t it just work? iPhone App Store? So far, since iTunes 7.7.1, the iTunes Store wants to download and update all 31 of my applications. All the time. Every time.
Sigh.
Syncing music to an iPod used to be painless, so easy even Windows users could do it, and they did; by the tens of millions. Syncing to the iPhone is more problematic.
The sync choices are many and varied and confusing, and, guess what? They don’t always sync when I press the sync button and iTunes tells me it is syncing to the iPhone.
So…
“Dear Steve, Slow down a little. Everything is going Apple’s way these days. Mac sales are on fire. iPods rule the portable music player world. The iTunes Store dominates online media buying. The iPhone is ultra cool and has shaken the staid cell phone industry.
In the rush to move into new markets and produce more insanely great products, Apple has completely forgotten how to do what it once did so well. Whatever you’re doing, make it ‘just work’, like it used to.”
Copyright © 2005 - 2010 Kate MacKenzie, Brooklyn, NY. All Rights Reserved.
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Reader Comments (26)
Vista said:
Oh, that is worrying to know. I’m actually considering changing from Windows to Mac. That’s a bummer to hear. Hmm. Now I’m not so happy about changing anymore, damn and I was looking forward to my new Mac.
Sully said:
I’ve come over to Mac from MS (although only for personal use; business use is still XP Pro) and I’ve found OS X Leopard to be very refreshing. One simple example is how quickly it boots up and shuts down. Fantastic! My XP machine takes several minutes and it’s only one year old. And once its up I’m hostage to the antivirus software taking up the majority of resources so I really can’t do anything until that finishes. My machine is a aluminum iMac 2.4 20” model. It came with Tiger and an Leopard upgrade drop in disc. It works flawlessly and have used it extensively for video and photos. So, perhaps as Kate mentions, I’m a happy user as the bar wasn’t set very high by MS.
Ronan said:
Couldnt agree more. This is very well written & should act as a warning to all MacUsers. Just hope Cupertino take note!
Have been a MacUser for ~10 years and ever simce the Intel switchover time, things have started getting bad. Even the quality of the MacBook is far poorer than the G4 iBooks they replaced. I’ve converted 5 family & friends to the Mac side & now my brother (who installs every software update when they come out) finds his Tiger G5 running slow. I’m very cautious about applying any Apple updates anymore & for the first time might actually consider switching to a cheaper PC next time I have to upgrade - something I never thought I’d hear myself say.
byx said:
I’ve got an iMac, and my wife has a MacBook, and except for our disdain for all things Intut-related, I really can’t complain. AppleTV works fine, The AirPort Extreme works fine. I never can tell if the AirPort Express is working as a relay for my wife or not, but neither one of us have had a crash at all, and I’m operating 3 businesses out of my home office. I did have ONE serious problem when I installed Steermouse, but it’s been somewhat resolved (still can’t get 3rd and 4th buttons to do what I want them to do, but the accelerator works great). But seriously - my brand new HP tablet had to go in for a complete Vista64 reinstallation, at a cost of $300, and the Mac is on for days at a time, just chugging along, doing its’ thing.
I guess my wife does have the odd problem with her iphone, and I’ll wait for the 3g to settle down before converting over, but seriously - once that happens, I can’t think of much more to pick at. We’re happy mac owners who are quite satisfied.
Appel Fan for years said:
Apple slow down! Please! Stop running so fast, slow down and regain your balance.
littledorrit said:
Gotta agree to a point about successive OS versions getting buggier. Basic Tiger was ok, but then each update was less stable; same with Leopard. Safari just doesn’t behave consistantly. Mobileme… well no, it isn’t.
Daft behaviour continues apart from the up/down state of the services. Producing galleries is fine and much faster than .mac, especially the uploading but sharing is another matter. if I copy the url of a gallery and paste it into an email then try connecting via that link - it doesn’t work; but if I share a gallery via the mobileme tab… it does work. wtf. the urls are exactly the same!!
It seems that lots of the links only work within mobileme at the expense of other users who don’t have the service and just want to view a gallery.
My account extension has still not been updated. If this continues I’m going elsewhere; it will probably be cheaper too
Art said:
Even on a new Mac, it’s worth your time to reinstall the OS from scratch. It’s the first thing I do when I get a new system.
At a minimum, I take out all extra language translations and forgo printer drivers I’ll never use.
Airport issues are fairly common and unpredictable. That I agree with. I don’t think the standards have been hammered out and what exists is a fragile interplay between hardware and software. When things go wrong, god only knows what will finally be the thing that fixes it. It seems to vary with each issue.
pissed pete said:
The iPhone’s problems are well documented. Apple released buggy betaware instead of a product ready for prime time. There’s no excuse for it. Apple is more like Microsoft every day.
As to OS X, my Leopard troubles on our 3 Macs began almost immediately after buying each machine. There was no upgrade from Tiger or whatever to Leopard. These are brand new, clean machines. Time Machine works about half the time. Airport continually fails to connect to Time Capsule.
For you Mac users without problems, count your blessings. If you’re having problems you’re in a growing community. Look at the Apple support message boards. Apple’s customers are in a rage because the products they put out, as Ms. Kate so simply stated, do not ‘just work’ anymore.
I cannot recommend that anyone buy a Mac instead of a PC with Windows Vista.
What’s the difference? Crap is crap.