Consumer Reports on the best place to buy a cell phone:
Respondents gave the top-rated Apple Store especially high marks for activation and checkout, though that store sells only the iPhone, Apple’s smart phone. Best Buy, the huge national electronics retailer, received top marks for phone selection and above-average scores for price and customer service. Costco and Walmart stood out for price. Costco was also praised for customer service. Satisfaction with buying from carriers tracked with what Consumer Reports online subscribers have told us in annual surveys about service from carriers. VerizonWireless.com was a standout.
It would be interesting to know what percent of iPhone, iPhone 3G, and iPhone 3GS owners will upgrade to future models.