On ZDnet and Ed Bott’s Microsoft Report:
Here’s some advice, Adobe. The first step on the road to recovery is admitting that you have a problem.
Does Adobe have a problem admitting they have a problem?
Look, Apple and Microsoft say you have reliability and security problems with Flash Player. A whole lot of my readers say the same thing. And so do I. We’re all sort of waiting for you to acknowledge that the number of times people have a negative experience with Flash is too high. Until you address that elephant in the room, no one is really interested in hearing much more about openness and freedom.
Flash 10.1 will come with more features and supposedly better performance.
What have you learned about how to stop customers from having a crappy experience and how are you applying those lessons? “Well,” I was told, “there’s an improved installer.”
Adobe needs an intervention.