Gruberized controversy (The Incompetence of American Airlines) over an American Airlines’ employee losing his job after responding to a critic of the company’s web site. Joshua Blankenship’s retort:
But the web will still be full of arrogant, uninformed, polarizing, self-promoting, controversy-creating content that has ramifications no one wants to own up to. And consequently, the web will still be lacking in common courtesy, humility, and the admittance that most of us don’t know best. Which is sad, mostly because it’s true.
The web is an amplified reflection of human nature. Sometimes it’s great. Sometimes, not so much. We live in an era where everyone has an opinion and a soap box from which to voice the opinion throughout the world.